May 6, 2022
Who doesn’t want high-quality customer service at the forefront of their business? Cloud Numbers has got you covered and offers call routing as a simple way to keep your customers happy.
The power of this call feature is undeniable. The most obvious being the ability to get the customer to the right person, and fast. No one wants to repeat themselves over and over to different people in different departments until you finally lose the will to live and go elsewhere. That is a sure-fire way to lose customers and that all-important business.
Customer satisfaction should be high up on any business’s agenda but trying to seamlessly manage communication can at times be very difficult. Everyone hates it when you get put through to the wrong team and have wasted precious time and money doing so. Call routing service positively impacts the customer by getting them directly to the person they need to speak to.
There is nothing worse than endless wait times, getting more frustrated by the second. Nobody has any time these days and to make your business the best it can be you need to make sure your customer’s interaction is flawless. By using this feature, you are seriously reducing the call time and therefore increasing your customer service and that revenue. And it also means a decreased call abandonment rate which is a great thing for everyone.
One of the best features about phone routing is that you choose where calls are answered in AND out of business hours. You can set any times and numbers to suit you. And it’s great for all businesses, whether you’re a sole trader, a small business just starting up or a UK wide corporation. It really doesn’t matter. What does matter is that all your customer’s calls get answered and they get through to the right person, meaning high-quality customer service, all of the time.
Another handy element of call routing is the ingenious voicemail to email function it has, allowing you to utilise those 3 hours people spend checking their emails at work! This feature ensures that employees see the voicemail message straight away and individuals are responded to without delay.
You can manage your calls at any time thanks to the innovative cloud-based system which also includes disaster recovery. And you can also answer incoming calls on any chosen landline or mobile number with the ability to manage all of this 24/7.
In this fast-paced business world, it is imperative to have the best you can, to get the most business you can. With call routing you can ensure that your customers get to where they need to go. And always come back for more.
To get call routing for your business or to find out other ways in which we can help you then please call 0800 193 0800 where one of our specialists would be happy to help. Alternatively, please visit www.clousnumbers.co.uk for more information.
